5 STEPS TO REPLACING YOUR TELEPHONE SYSTEM – Teleconnect Service

5 STEPS TO REPLACING YOUR TELEPHONE SYSTEM – Teleconnect Service

Before You Replace Your Telephone System Here Are 5 Steps To Consider When Replacing Your Telephone System:

 

  1. Obtain feedback from a range of telephone users across your business. Clearly, you already are aware of some issues (which is why you’re looking at an upgrade) – but it’s crucial to ensure at this stage that you understand how these can be resolved and how you can open up new opportunities for the business.
  2. Research the internet, read some articles and start to get a feel for what solutions are out there?
  3. Gather data and statistical evidence which supports your case for a new system and identify any other issues which you may not be fully aware of. This can be done in the form of a simple call reporting solution which provides real-time data in report format from your existing telephone system, including line utilisation, inbound vs outbound call performance, talk time and rates of missed calls amongst other data.
  4. Review your findings from points 1, 2 and 3 and draw up a plan including the justification for upgrading your system and possible solutions to consider.
  5. Invite suppliers to present their solution, having shared both the data and feedback that you have available.

Teleconnect Service

For over 30 years we have been providing voice and data solutions to organisations across the UK. From simple small telephone systems to multi-site, cloud-based networks, we apply the same level of project management and attention to detail.
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