UNIFIED COMMUNICATION FEATURES TO LOOK FOR  – Teleconnect Service

UNIFIED COMMUNICATION FEATURES TO LOOK FOR – Teleconnect Service

With a recent survey stating that 98% of executives consider ineffective communication to be the main cause of failure in business, finding the right unified communications solution to remedy this is a top priority for business owners.

Here is a brief overview of all the crucial features businesses should look for when choosing their UC solution:

  • Cloud Deployment: Without a doubt, the rise of cloud technology has been the single most important development in business communications over the last decade
  • Call Management: At its very core, a UC solution should offer an abundance of call management features such as CRM integration, click-to-dial, call forwarding, call recording, call logging, missed call notifications, and many more all in one place to ensure each agent can access all the information they need from a single location.
  • Presence: No time should be spent waiting for calls or messages to be answered.
  • Instant Messaging: Instant messaging (IM) is fast becoming the preferred form of communication for the Millennials that have grown up in a consumer world that communicates predominantly through popular IM apps like WhatsApp and Facebook Chat.
  • Unified Messaging: With a unified messaging feature, users can access their voice, video, email, IM, and more all from a single programme.
  • Conferencing: Conference calling and video conference calling are valuable features to consider when choosing a UC solution and can save businesses a great deal of time and money.
  • Team Collaboration Tools: Team apps allow users to share ideas and information at any time they wish through a number of different platforms without ever having to open another programme.

Speak to Teleconnect Service about our unified communication solutions!

Teleconnect Service

For over 30 years we have been providing voice and data solutions to organisations across the UK. From simple small telephone systems to multi-site, cloud-based networks, we apply the same level of project management and attention to detail.
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