5 STEPS TO REPLACING YOUR TELEPHONE SYSTEM – Teleconnect Service

5 STEPS TO REPLACING YOUR TELEPHONE SYSTEM – Teleconnect Service

Before You Replace Your Telephone System Here Are 5 Steps To Consider When Replacing Your Telephone System:

 

  1. Obtain feedback from a range of telephone users across your business. Clearly, you already are aware of some issues (which is why you’re looking at an upgrade) – but it’s crucial to ensure at this stage that you understand how these can be resolved and how you can open up new opportunities for the business.
  2. Research the internet, read some articles and start to get a feel for what solutions are out there?
  3. Gather data and statistical evidence which supports your case for a new system and identify any other issues which you may not be fully aware of. This can be done in the form of a simple call reporting solution which provides real-time data in report format from your existing telephone system, including line utilisation, inbound vs outbound call performance, talk time and rates of missed calls amongst other data.
  4. Review your findings from points 1, 2 and 3 and draw up a plan including the justification for upgrading your system and possible solutions to consider.
  5. Invite suppliers to present their solution, having shared both the data and feedback that you have available.

Teleconnect Service Limited

Teleconnect Service Limited are dedicated to supplying, installing and supporting integrated networking products and telephone systems for today's multi-media environments. Why not get in touch and find out what you could save?