CLOUD TELEPHONY IN 2020 – Teleconnect Service

CLOUD TELEPHONY IN 2020 – Teleconnect Service

What To Look Out For In 2020 In Regards To Cloud Telephony

The nature and scope of telecommunications are changing. Virtual telephony has created a splash in the field and organisations all over the world. The cloud and online phone numbers are harnessing the power to drive productivity to an all-time high!

VoIP technology (voice-over-internet-protocol) is a radical technology that enables any device (mobile phones, computers or laptops) to connect with each other over a high-speed internet connection. It is a stable, reliable and cost-effective channel of unified communication that provides apex HD sound quality.

Internet connectivity has transformed the way a modern organisation functions, and VoIP telephone systems are a revolutionary invention that have simplified communications. Your business should get a business phone system, irrespective of the industrial domain or size. Whether a new venture, mid-sized enterprise or a large giant multinational company, cloud phone systems will streamline your business communication and it will help to improve performance parameters in all fields.

Investing in an online phone number is a global trend these days. A report by Transparency Market Research has revealed that in 2020, the international VoIP phone services market is projected to peak at 136 billion and reach a subscriber base of nearly 348.5 billion. This clearly shows how fast VoIP technology is progressing, and how major industrial sectors have accepted it as a transformational telecommunication platform.

In 2020 and beyond, we can expect lots of change in the field of communication networks. The use of traditional copper wired telephone systems will decline further, and internet-powered telephone systems will be used in all major sectors such as education, hospitality, legal, healthcare, automotive, and marketing. It is only obvious that this technology is bound to grow by leaps and bounds.

Organisations Should Be Aware Of These Upcoming Trends In 2020


Every year seems to come with advanced levels of telecommunications, hence 2020 is no different. Businesses can get ready to embrace 5G, which is the latest model of cellular technology. Since the internet has exploded in all communication networks, 5G users can expect supersonic fast speed at extremely low costs. It will be around 100x times faster than 4G technology, have low latency, and will give employees a remarkable sense of mobility. 5G is definitely going to be a major game-changer in 2020. However, since it is a highly sophisticated and emerging technology, adoption rates may be slow in the beginning but will rise once people realise the immense benefits of 5G technology.

Communication Channel Integration

Online phone numbers are the most advantageous platform when it comes to having a unified communication system. It allows the seamless integration of multiple communication channels so that there is no interruption of work. Business phone systems also allow for video calls in real-time video calling and three-way audio conferencing so that team members can contact clients in any part of the continent. There are many other useful telephone features and applications such as caller ID, voicemail, call recording, call forwarding, call planner, and much more. This ensures that businesses can enhance operational efficiency and increases collaboration between all team members.

Artificial Intelligence

We are already accustomed to automated assistants such as Siri and Alexa. Similarly, we can expect a huge increase in the use of artificial intelligence throughout 2020. Most companies will get a business phone system to get benefit from automated chatbots, professional telecom audio and voice response to improve client service. These productive virtual helpers can replace human beings and perform their manual tasks using less time, cost and energy. AI-enabled applications will also help managers analise all customer interactions to find out potential problem areas, and help in training support representatives to provide an excellent experience.


Mobility is the prime requirement in 2020. Organisations want employees to work on their smartphones so that they can make personal and business calls through one device. This makes life very simple for call agents – even if your team members are on the move they can easily stay connected to the main office. It is highly reliable, and as long as there is no failure in the internet connection, VoIP phone systems will continue to provide apex quality HD audio calling. Business phone systems will also help organisations function seamlessly from new foreign markets. If an organisation has its headquarters in Leeds, but has expanded operations to France, all it will have to do is purchase a France phone number. Getting a France virtual phone number will enable a business venture to compete with local rivals, and enhance the credibility of a foreign organisation. It is a smart way to forge a rapport with overseas clients, and increase customer service by providing them with a medium to contact support representatives at any time of the day.

Remote Working

Remote work is a popular job arrangement that is bound to increase in 2020. Most organisations are going to make the switch to remote workplaces. If you want to attract and retain the best workers then it is imperative to provide them with work-life balance, and flexible deals. Since VoIP capability has increased to the highest levels, the mobile office has gained acceptance as workers are able to keep in touch with the parent organisation at all times. Employees can effectively collaborate on projects, share documents, and take client’s calls from any geographical location in the world. Remote work arrangements will also keep your workforce motivated, and lead to a gigantic increase in job engagement levels.


In the previous decade, most businesses were relying on traditional wired phone systems and email for all communication. However, nowadays companies have realised the importance of investing in a cloud-based phone system as it is secure and cost-effective. Not only do unified communications as a service (UCaaS) offer a wider and more compatible communication network, it also can be managed by an independent third party. This leads to higher productivity, output, and reduces the long term costs.

In-App Communication

In 2020, we can expect to witness a rise in the adoption of in-app services, which will be critical to the smooth growth of remote work capabilities. Future VoIP innovations will include the integration of voice-over-internet-protocol service with video calling and conferencing. This will make it easy for geographically distant workers to communicate, and the range of built-in applications will focus on enhancing productivity.

Future Proof Your Business

It is time to future proof your business and be prepared for the sudden explosive changes expected in the field of telecommunications. You need to remain proactive by investing in the best telephone solutions for your business. Make sure you research these upcoming trends so that you know what to expect from VoIP telephone providers in 2020. Be clear about your business requirements and choose a phone system that is customised to suit your needs. It will increase all performance parameters and give your business speed along with the agility to surge ahead of the competition!

Teleconnect 2020

Teleconnect Service Limited

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