In this telecom blog, we’ll look at ways to improve customer experiences in the hospitality industry through technology by creating a modern, mobile way of working.


Mobility is the key to driving better customer experiences in hospitality.

Digital technology is transforming the business landscape across all business industries. Businesses that drive forward with powerful technology and cloud computing can expect to benefit from the following:

  • Improved productivity and efficiencies.
  • Reduced costs.
  • Better security in a complex cybersecurity landscape.
  • Staying competitive in disruptive industries.
  • The ability to attract top talent.
  • Improved customer experience.

For the hospitality industry, the last of these is particularly important. Customer expectations are constantly changing with the advent and subsequent rise of digital technology like smartphones, social media and instant messaging. Customers expect quick, seamless customer experiences.

Mobile Technology

Businesses in the hospitality industry must take advantage of the opportunity that new technology can bring – failing to do so will result in them losing customers to their competitors.

Think of the way Airbnb disrupted the hospitality industry, by creating new experiences for customers. The success of Airbnb’s business model is not just about cheap prices; it’s about quick, seamless, online experiences for its customers, who can quickly find a place to stay, all from their smartphones.

The large hotel chains can’t compete with Airbnb in terms of price. But what they can do is further improve what they have always excelled at: a stellar customer experience both onsite and online. New technology, apps and communication systems, can improve how companies approach the customer experience so employees have all the tools they need and are connected with their colleagues at all times.

Hotel managers are on their feet for large parts of the day, moving around the hotel dealing with problems as and when they arise, greeting guests and managing lots of people in a wide range of different roles. What they need is a device that is portable and powerful and connects seamlessly with the apps that they need to use.

Unified Communication systems from Teleconnect Service are versatile, powerful, fully portable and are designed to work with apps and management software such as iCall. This makes it easier for the manager to connect with their staff to check up on their progress as the day develops. If a problem occurs, anywhere in the hotel, the manager can be contacted immediately and resolve the problem before it affects customers.

The mobility provided by iPECS provides the hotel manager more freedom to carry out tasks on the move. Our telecoms are the perfect solution for the hospitality industry because they are:

  • Mobile
  • Boost collaboration and communication
  • Incredibly secure

Upgrade With Teleconnect Service

Every business is unique with its own specific problems.

At Teleconnect, we have over 30 years of expertise and experience working with businesses in a wide range of industries, including the education, legal, healthcare, automotive, telemarketing and public sectors. As well as providing the best telephone systems on the market, our telecom services range from internet connectivity solutions and cabling to SIP trunking and mobile contracts.

Why should you choose to work with us?

• Free no-obligation consultancy.
• Free training for the lifetime of your system.
• Free technical assessments.
• The best technology at competitive prices.
• Fully qualified engineers to help you with all your installations, repairs and maintenance.
• As one of the first LG providers in the UK, over 30 years ago, our experience and technical expertise is second to none.

For a system demonstration or a free quote on what you could save with Teleconnect, why not get in touch and see how we could help you.

Telephone: 0113 217 2000
Fax to email: 0113 217 2050

Teleconnect Service Limited

Teleconnect Service Limited are dedicated to supplying, installing and supporting integrated networking products and telephone systems for today's multi-media environments. Why not get in touch and find out what you could save?