A GUIDE TO REMOTE WORKING IN AN EMERGENCY – Teleconnect Service

A GUIDE TO REMOTE WORKING IN AN EMERGENCY – Teleconnect Service

What do you know about remote working? Are you prepared for the effect that the Coronavirus will have on business?

As well as the obvious panic that global health emergencies like the coronavirus can cause among the public, the disruption they cause to businesses can often be overlooked. However, by ensuring that you have remote working and a robust disaster plan in place, you can help mitigate the impact that these could have on your business.

The global spread of coronavirus (or Covid-19) may mark a watershed moment that reveals just how well-prepared businesses of all sizes are for unexpected workplace changes. As the number of Covid-19 cases in the Middle East continues to rise, and amid warnings from the World Health Organisation (WHO) that the world is now in ‘uncharted territory’, countries are now urged to step up containment measures to rein in the infection.

Traveling for meetings, or even just commuting to the office may be greatly decreased. As has already been seen across China and in northern Italy, entire towns and cities are now under quarantine. Several global organisations like Twitter, Facebook, Chevron, etc have told their workers to stay away from the office and work remotely.

By putting a plan together, you can make sure that your business is fully prepared should your employees have to stay away from the office and work remotely. Here is a guide on how to manage a remote workforce, keeping in touch with people – both your employees and colleagues, as well as your customers and clients.

Face up to the reality that your workforce will be forced to stay at home.

Burying your head in the sand and hoping that the coronavirus will just go away and not affect your business isn’t a viable option. The World Health Organisation have already warned that widespread transmission of the virus is now highly likely, so simply handing your employees a laptop and telling them to stay at home on the day of quarantine isn’t going to work. You need to put a disaster plan in place now for such an eventuality.

Decide on how your business could remain operational should the office be closed tomorrow. Gather a cross-functional team including line managers, IT, HR, operations, communications, and any other departments or key stakeholders and start to plan for different scenarios. Decide who would need to do what should the situation require a rapid response.

Evaluate the roles and tasks that could be affected.

Map out each employee or department’s job roles and tasks and group them into one of the following categories:

  • Jobs and tasks which can be carried out, even partially, without a physical presence in the office.
  • Jobs and tasks which cannot be carried out, even partially, away from the office premises.

For any that fall into the second group, challenge any assumptions that a particular role cannot be carried out at least in part remotely. With modern internet connections and 4G coverage alongside collaborative business tools such as Cloud Telephony, it is rare that many tasks cannot be carried out in some capacity away from the office. Of course, certain jobs will always require a physical presence, but if these can be limited to as little tasks as possible then contingency plans can be put in place for these.

Audit your IT hardware and software and close any gaps in access and adoption.

In order to work effectively from remote locations, it is more than likely that employees will require access to devices that can connect to the internet (as well as an internet connection). Laptops and mobile devices are the most obvious, however it may be that they would need desktop computers at their homes. Any data-security issues would need to be considered and addressed if employees are accessing the internet away from the office.

On the software front, there are many apps and collaboration tools as well as telephone systems out there that will help your employees to work remotely. If you haven’t already, consider rolling out an internal collaboration tool such as iCall to help your workforce keep in touch. For meetings, both internally and with external clients and customers, then a conference calling solution would help to replace physical meetings. Ensure your full workforce is trained up on these software tools and where any gaps are identified then provide training and opportunities for practice before staff need to use them.

Decide on a company communication plan in advance.

One of the biggest challenges when working remotely is keeping the whole business in contact with one another. It is vital that you decide on how everyone can keep in contact and choose your preferred communication channels. For example, you may request that everyone sends daily email updates. If you do implement an internal communication tool from Teleconnect Service then you could set up dedicated channels for each department to keep in touch. Other options may be WhatsApp groups or other instant messenger options.

In addition to internal communications, you will need to decide how you communicate with customers and clients, and how and when teams will coordinate and hold meetings. Our services would enable you to hold remote meetings and calls could be diverted to dedicated mobiles.

Review and measure the success of the remote working period to help inform a broader change.

Once the remote working period is over and employees can begin to return to the office, it would be extremely valuable to reflect on the period and review what worked, and what didn’t.

As well as helping you to be better prepared for any similar situations that could arise in the future, you may find yourself asking the question “Why don’t we work like this all the time?”.

Depending on the outcome of your review, you may decide to implement some aspects of the remote working period permanently. For example, if you found that conference calls worked well in replacing physical meetings then you might decide to replace some of your business meetings with conference calls. In doing so, you could help to reduce your companies’ business travel – something which may form part of a wider business strategy for cutting carbon emissions.

Teleconnect Service Limited

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