What are the best telecom solutions for a successful business?
Effective communication strategies lie at the core of any successful businesses, and telecommunications play a big role in this. Selecting a new telecoms supplier can be a difficult task. Especially as so many suppliers offer VoIP, Cloud / Hosted, broadband and telecoms services as well as many other unified communications solutions. It goes without saying that every supplier makes its best efforts to retain their customers. However, every business has its own needs, and you must align the capabilities of your telecoms solutions provider to the needs of your business sector.
Ensuring you have the right network and security services in place is one of the most important factors when selecting a telecom provider. You should understand the details and capabilities of the underlying data network that the communications data traverses. It should be a fully converged network with a consolidated infrastructure based on IP, Ethernet, fraud prevention and optical technologies.
Network convergence is the coexistence of video, voice and data communication over the single system. Security of a converged network is a significant concern. So it is essential you verify your network is secure enough, has added protection and prevents denial of service attacks. You must be sure that your telecom provider is reliable and able to help you expand your business. Even a small outage or glitch in the telephone or internet connection can have a significant impact on your business with losses in the hundreds, thousands or even more. Ensuring you are protected is crucial, your provider should have the capability to restore the service fast without or with minimal impact to your business operations.
Do your telecoms supplier offer a range of products including telephone systems, cloud, cloud connectivity, voice, collaboration, data, SIP lines, cabling, applications, IT services, and more? Your provider should assist with the selection of cost-effective products and services, assisting you in aligning the capabilities of your chosen telecoms provider/services to the requirements of your business. Ensure that your telecoms provider can deliver excellent customer service and support. On occasion, even the right product does fail because of inadequate customer support and service. Your supplier should be able to help when you need assistance.
Request Customer References
Talk with other clients and check online reviews of the telecoms provider and enquire about their customer service. Find out if they are patient enough to understand your problem and deal with your challenges with ease. A provider with excellent customer service that can resolve and manage challenges with ease, treat you with respect and communicate effectively should be valued when considering a new telecoms supplier.
Costs and Profitability
When selecting a telecoms provider, you should check if the providers are offering competitive, negotiated, free quotes as per your business needs. Think of long term profitability while considering the telecoms provider. Your telecoms supplier should help you protect your existing customer base, and create new revenue streams and help you expand into new markets.
It is essential to check the technology offered by your service provider. Your chosen provider should ensure that the telephone systems offered are updated continuously, with seamless roll-outs of new features and updates. The latest cloud solutions should always remain current and efficient, enabling them to handle any operation or peak load, with no performance issues. You need to ensure that the provider is offering a service that is flexible and scalable enough to handle the future growth of your business. Check that the telecom provider is using cutting edge technology.
All business are different and have different business needs. Telecom providers should offer the right amount of personalisation and options in their product and service as per your business needs. You should be able to select a service that you require, which does not burden you with unnecessary features. You need to ensure that your telecoms provider is helping you to customise a precise system for your business.
Reviewing all of the points above should help you to decide the right telecom provider, be it a small business or a large enterprise. We would urge you to consider Teleconnect Service, a telecommunications company with over 30 years of experience: we provide highly reliable, customisable, scalable product offering, excellent customer support and a cost-effective solution as per your business needs.