Teleconnect provide fast and intuitive diagnostic applications that will transform your sales team.

Contact Centre reporting provides up to the minute agent and group analytics. ACD group analytics deliver queue and call statistics by group. Agent workflow analytics provides summary and detailed information on each availability status and punctuality based on first message of the day.

Review past performance and use “what if” calculations to forward plan the number of agents and times of day you want them to work. You can plan using different numbers of agents or different volumes of calls to ensure you are working with the optimum number of people. You can also change parameters such as wrap-up time to achieve SLAs.

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