APPLICATIONS

FROM TELECONNECT

Applications are an integral part of any telephone system

and enable users to integrate IP telephony into their smartphone and PC platforms.

UCS Mobile Client

Turn your mobile into an extension of the telephone system wherever you are in the world. A SIP based softphone for users who need to keep seamless communications with a single number.
• Phone book / call log / paging.
• 3way conference call.
• SMS/broadcast message sending and receiving.
• One-touch blind/consult transfer.

Teleconnect Desktop Client

UCS Desk Top Client

Turn your lap top or PC into and extension of the telephone system wherever you are in the world. A simple desktop software tool to replace or complement your desk phone enabling you to use your phone from your PC.
• Phone book / call log / paging.
• Microsoft Outlook integration.
• Click to dial and click to record calls.
• Video conferencing.

iPECS Attendant

Ideal for a Hotel reception area or Office. An operator console which includes an embedded soft phone for both hotel and office environments.
• Operating without an external phone.
• Call recording / Call statistics / Call history.
• Check in/out, wake up call, room status, room cut off.

iPECS IPCR

iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimised for small and medium sized offices and contact centres. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.

iCALL Suite

icall suite has been designed to work using all available data outputs from your telephone system, including the UCD and contact centre functions. icall suite can display real-time queue levels, detailed missed call data, agent availability and performance via the real-time dashboard using customisable widgets.

iPECS Phone-Link

A simple to use application that fully integrates the power of the Ericsson-LG iPECS onto your desktop. Click to dial from Outlook, screen pop your CRM system, see your teams presence and easily transfer calls all from your Windows desktop.

iPECS NMS

A powerful web based network management tool designed for the Small and Medium Business to improve it’s staff efficiency, permit rapid response to system alarms and optimise system resources with remote access to usage statistics and automated alarm notification.

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