Full telecom IT support is offered to all Teleconnect Service customers!
Technology is advancing at lightning speed. Don’t miss out on opportunities for your businesses growth. At Teleconnect Service, our IT support is designed for customers who don’t have the required in-house technical expertise. We can support your entire technology infrastructure from cloud networks to on-premise telephone systems. We will take full responsibility for your IT infrastructure and provide advice and support relating to your IT infrastructure and all your day to day management and long term business aims. We provide a bespoke solution to support you and your business. You can call us to solve an issue with your technology, and we’ll fix it remotely or visit your site in rapid time!
RETAINED IT SUPPORT
When a customer retains us as their support provider, we do everything in our power to deliver the very best in service and technical excellence. We take away the pain of day to day IT, allowing you and your people to get on with what you’re good at and when it’s time to grow, we’ll help you scale up your systems and policies to match. Easy.
BUSINESS CRITICAL SYSTEMS
Cyber Security, Cyber Essentials, Disaster Recovery, GDPR, Data Backup. We’ve got this. All these are things that people find very scary but need not be. Let us help you find the right level of support that fits what you do and how you do it. If you’re not compliant, we can help you get there. If your DR needs a tweak, we’ve got your back. If your back end is full of holes… you get the picture.
CONSULTANCY
It’s almost impossible for an SME to have all the knowledge required to make complicated IT decisions, in house. Don’t wing it, let us do what we do. We have expert consultants with decades of experience (and the scars to prove it) who can make sure the decisions you make are as good as they can be.
At Teleconnect Service we provide 4 Maintenance / IT support contact options to choose from.
STANDARD COVER
Monday – Friday
9:00 – 17:00
Bank Holidays Excluded
Teleconnect Service will use all reasonable endeavours to respond to calls for service within 4 working hours for a major failure, within 8 – 16 working hours for a minor failure and to repair all non-intermittent faults within 16 working hours.
7 DAY COVER
Monday – Sunday
9:00 – 17:00
Bank Holidays Excluded
Teleconnect Service will use all reasonable endeavours to respond to calls for service within 4 working hours for a major failure, within 8 – 16 working hours for a minor failure and to repair all non-intermittent faults within 16 working hours.
24 HOUR COVER
Monday – Sunday
24 Hours Per Day
365 Days Per Year
Teleconnect Service will use all reasonable endeavours to respond to calls for service within 4 working hours for a major failure, within 8 – 16 working hours for a minor failure and to repair all non-intermittent faults within 8 – 16 working hours.
4 HOUR RESPONSE
Monday – Sunday
24 Hours Per Day
365 Days Per Year
A guaranteed response is available for Standard and 7 Day Cover Contract, whereby, we will respond to calls for service within 4 working hours for a major or minor failure.