Business continuity and disaster recovery are extremely important for any modern business. At Teleconnect Service, we explore how modern technology simplifies business continuity.
What is business continuity?
Business continuity is the process of planning (after identifying) responses to scenarios that could be a danger to your business and your ability to keep working. Obviously, these can vary depending on how/where you work, but normally include planning for power cuts and other interruptions to service at your premises. Being able to recover from these disasters is a critical requirement for business longevity, so business continuity is a key factor to consider when looking to adopt new technology in your business.
What is needed for business continuity?
Communication Systems
The most important part of business continuity is ensuring that your telephone lines remain operational and manned in any disaster. Most businesses still rely on their telephones to retrieve new business, and collaborating internally in a remote scenario is practically impossible without modern VoIP telephone systems or a Unified Communications platform.
Data Backup
The latest cloud-based data/backup solutions are designed to support remote working and flexibility. Most modern backup and data recovery services can be installed on any device to use across your company. This ensures that your staff’s work is protected, however/wherever/whenever it was created/stored.
Data Storage
A huge part of protecting your business against failing devices is to deploy a resilient and highly available storage solution. Cloud storage solutions make your business data/work accessible to all your staff, no matter where they’re working from, through simple web applications.
What can you do to help with business continuity?
Unified Communications
iPECS ONE and iPECS Cloud are Unified Communications systems. This means that they combine all of the business collaboration tools your staff use into one simple service. iPECS includes video calling, instant messaging, file and screen sharing, as well as enterprise-grade voice calling features. Combining all of these tools into one service increases the value of each individual feature. From launching a video call via an instant messaging chat, to sharing your screen and any supporting files with a single click, iPECS from Teleconnect is the perfect communications solution. You can also minimise customer wait times with state-of-the-art call handling features. This approach has obvious benefits for business continuity. Instead of ensuring the compatibility/survivability of half a dozen or more separate services, iPECS gives you a single system to work with. This makes business continuity far simpler, and gives you the confidence that your staff are well protected and able to collaborate in any situation.
iPECS Cloud
iPECS Cloud and iPECS ONE are built using the latest VoIP PBX technology. As well as giving you industry-leading call control features, our Cloud solutions can finally remove the last remaining link between your physical premises and your phone numbers. By routing calls over the internet, VoIP systems allow your telephone numbers to ring anytime, anywhere. In the event you’re unable to get to the office, an on-site ISDN or PSTN system would force you to configure costly call forwards to your staffs’ mobiles/landlines. This typically has horrendous effects on a carefully configured call queueing system, and can leave staff in the dark, lacking information. iPECS Cloud and iPECS ONE allow you to sign into your telephone system over the internet from any location without needing any re-configuration or forward costly calls. This creates an ideal disaster recovery plan and flawless business continuity, giving you the agility needed to thrive in any situation.
Resilience
iPECS ONE and iPECS Cloud offer un-matched availability and reliability. With a global infrastructure operating across dozens of data centres, Ericsson-LG Enterprises cloud communications platforms give you the confidence that they will always be available for you to work. Teleconnect Cloud solutions provide far greater resiliency and fault protection than even the most complex on-premise telephone systems. The scale of the global iPECS infrastructure ensures that your communications platform is fast, responsive, and most importantly of all, available, no matter what happens.
Independent Devices
iPECS Cloud and particularly iPECS ONE offer support for practically any device. iPECS ONE uses the latest WebRTC technology, allowing you to sign in and use all the features of iPECS from a web browser. There is no better tool for disaster recovery and business continuity. We simply ensure that your staff can pick up their work from any device such as a PC, laptop or smartphone. Not only does this enable flexible and remote working practices, but it also ensures that your telephone lines stay open so your staff can continue to collaborate in a crisis.
Single Click Provisioning
Pre-provision disaster recovery/backup devices in just a few clicks with iPECS. Respond in real time to an ongoing situation with the powerful hardware and app provisioning features by Teleconnect. This means that, unlike the complex on-site telephone systems of the past, iPECS ONE and iPECS Cloud are assets to business continuity and disaster recovery plans. Teleconnect’s communications platforms ensures your staff can keep working uninterrupted in any situation, giving you the ability to rapidly respond to a disaster.
How to boost business continuity?
Get in touch with Teleconnect Service today to get your business equipped for the future!
