December brings a busy time to any office, whether it’s an uptake in sales, organising the staff Christmas Party, covering for staff, or simply getting ready for the New Year. At Teleconnect Service we want your festive period to run as smoothly as possible and make sure you have your telecoms organised in good time for Christmas!
Maintain Customer Service
One of the main balancing acts over the festive break is ensuring that as many staff as possible can have time off to enjoy Christmas and New Year with their families and friends, whilst keeping the business running and maintaining quality customer service. So what could be done to assist this?
Update Your Voicemail
An out-of-date voicemail greeting will leave a poor impression of your business and in most cases stop people leaving a message. Make sure your voicemail greeting is current, suitable for your business, and somewhat related to the festive season.
Divert Your Calls
Make use of the call divert function during Christmas. Your phone system should have the functionality to forward your incoming calls to any number, whether that’s a mobile phone or another landline. Make sure you never have to miss a call over the festive period.
Inform Customers Of Your Opening Hours
During the festive season, many businesses operate at different times during the holiday. Make sure your customers are aware of your opening hours so you do not encounter any unnecessary problems. On Hold Messaging is the best and easiest way of providing this information. If you need it, Teleconnect Service can deliver an expertly produced advert designed for your business using our telecom audio service and professional voiceover artists. Every time a call comes into your business your message will be played – A simple and effective way to communicate your opening hours.
Plan Your Move
Are you planning to move office? Many businesses choose to move office towards the end of the year to steer clear of peak periods. A site move takes a lot of planning, not only to minimise disruption to your business but to make the transition as seamless as possible. However, one of the things often overlooked are the telephone systems, which can be time-consuming to move. Did you know that suppliers such as BT require an eight week lead time to move premises? If you are thinking about moving offices over the festive period, we need to know urgently so that we can plan your move effectively.
Never Miss A Business Call
Are you taking time off work for the holidays? Are you worried you might miss a business call? Here are some options to consider.
Call Answering Service
Could you pay another company to answer all your calls? Thus, giving your team a well-deserved break. But does it create the right impression for your company? Are they offering a personalised service that adds value to your company? Can they answer some of the questions posed – if not, how does that actually help? Someone will still have to contact the customer.
Supplier Support
Does your supplier offer limited support over the Christmas period? If you are keeping the office open with reduced numbers of staff and there is a problem with the phones or internet connectivity, do the staff know who the suppliers are and do they have the relevant contact details for them? Best to check in advance.
Contingency Plan
Do you have a contingency plan? What if you run a pub or shop open on Boxing Day and the broadband fails? Imagine not being able to take card payments on such a busy day. A backup Disaster Recovery Plan must be in place!
Call Volume Management
What happens when something dramatically changes the volume of calls you are expecting? For example, a home insurance company whose customers suddenly get caught out by winter floods. One option is to use unified communications technology so staff can work from home over the entire Christmas period, or can step in and work from home should call volumes rise unexpectedly. Modern phone systems and VoIP solutions usually support apps so that staff can have their office extension on their mobiles. The advantage is that there is no cost of diverting calls and people can activate it as required.
Telecom Resolutions
After Christmas is over, what new year telecom resolutions will you make for your business? By thinking about your telecoms and making a few plans, before everyone leaves for mulled wine and mince pies, you can really help to give your business and staff a stress-free festive season.
Productivity
Is the telecoms solution you are using inhibiting the productivity of your staff?Does it allow for expansion or flexible working? Can people reach you when and how they need to? Is your system robust? Is it time to upgrade and save with Teleconnect Service?
Promotions
Are you using the right phone numbers to promote your business? Do you only have a mobile number, and no landline? Do you use expensive premium rate numbers? Is it time to upgrade and save with Teleconnect Service?
Profit
When did you last check the costs you are paying for telecoms? Did you know 80% of organisations have not checked their bills in the last two years? With wholesale costs falling do you think you are overpaying for your telecoms? Is it time to upgrade and save with Teleconnect Service?
Santa's Telecom Tips
Ho! Ho! Ho! We have an important announcement from Santa this year, for it is the season to be jolly! If you are looking for some useful tips on how to optimise your telecoms this Christmas then you have reached the correct Grotto. Before you tuck into Mince Pies and Mulled Wine, here are some of Santa’s telecom tips so you can get the most out of your telecoms over the festive period.
Christmas Message
Santa receives a large volume of phone calls at his home in the North Pole every year. He has millions of toys to produce and source in time for Christmas Eve and a lot of organising to do to get things done in time for the big day. Last year Santa decided to contact Teleconnect Service to inquire about getting a festive telephone system with applications and professional telecom audio so his calls could be directed through to the relevant workshops. This has speeded up efficiency and streamlined his processes helping him to put even more smiles on even more children’s faces. The Unified Communications that Santa has in the North Pole could work for UK businesses that are trying to highlight any seasonal offerings or Christmas Marketing campaigns your business might be promoting.
Christmas Call Plan
During the Christmas period Santa does a lot of traveling and tends to be in and out of lap land on a frequent basis so sometimes he has to make changes to the way incoming calls are being handled. Teleconnect Service are extremely efficient and always available to make changes on Santa’s behalf in a timeframe that meets his expectations. Santa is a big fan of our Call Bundles. This could be extremely useful for your business should you wish to change your opening and closed days/times in preparation for Christmas.
Christmas Diverts
Santa will be diverting all incoming calls to his mobile this Christmas eve just like he did last year. We have scheduled this in advance as per Santa’s request. Maybe some of your work colleagues need to be on the move more than usual this Christmas and require calls to be routed to their mobile phones? Is your business experiencing or due to experience high call volumes over the festive period? If so, Teleconnect Service can help you to divert some calls to different departments during busy times.
Christmas Recovery Plan
Santa is used to working in winter weather conditions, but snow can be troublesome. Having a Disaster Recovery Call plan that is uploaded onto your inbound phone numbers helps to ensure that you are operational and delivering a professional response regardless of the circumstances. If your team is struggling to get into work because of heavy snow, then calls can be routed to alternate destinations such as home phone numbers instead of office phone numbers.
Upgrade And Save With Teleconnect Service
Get in touch with Teleconnect Service today to get your business equipped for Christmas!
