Teleconnect Service offer IP based hospitality solutions addressing the communication needs of hotels, motels, restaurants, nursing homes, sports clubs, resorts and other similar hospitality business.
With an iPECS hospitality solution from Teleconnect Service, you can empower hospitality service and staff productivity. Customer experience is the new battlefield! Delivering an exceptional customer experience is more important than ever before… 72% of businesses agreed that improving customer experience was top priority. 95% of customers are likely to share a bad experience and 87% of customers are likely to share a good experience. It is more important than ever to keep your staff connected whether they are on or off hospitality grounds. This means your staff can deal with guests needs quickly.
At the core of an iPECS hospitality solution is the iPECS call platforms, iPECS-CM, iPECS UCP and iPECS eMG800. They are highly flexible and can engage traditional SLT phones while combining new IP and soft phones for advanced features access. As new services to reduce cost and improve productivity are needed, they can easily integrate into the iPECS call platforms with IP based applications.
The hospitality landscape is evolving quickly as travellers are increasingly demanding and every interaction is an opportunity to
build customer loyalty. The challenge for hospitality is clear and Teleconnect Service communications from Ericsson-LG can help you meet these challenges head on.
With these pressures and challenges there is no single answer to winning in today’s competitive hospitality landscape, but iPECS is part of the answer and feeds the flow of communications between your prospective guests, current guests, returning guests, booking teams and the whole hotel staff. Win with iPECS!
Our iPECS solution has demonstrated its successful operation in Scenic Hotel Group in New Zealand. See for yourself in the video below!
Scenic Hotel Group operating 17 hotels, made up of fully owned, managed and joint venture properties throughout New Zealand and Tong. Scenic Hotel Group wanted to adopt lower cost SIP technology wherever possible. Moving to SIP provided lower fixed operating costs and decreased toll rates, along with increased flexibility to size our trunking requirements to meet peak demands. And, Ericsson-LG Enterprise iPECS is best solutions for their business case requirements. By utilising iPECS advanced technology, Scenic Hotel Group is able to have greater flexibility and options to monitor our call volumes, handle any overflow, and identify training opportunities to improve Customer Service. Additionally, they had a solution that could be maintained remotely, had a long operational life, minimal fixed ongoing fees, and was comprised of modules allowing their onsite Maintenance Staff to replace any failed equipment.