What is iCall Management Software?
At Teleconnect Service we are proud to supply iCall Suit Management Software by Tollring. iCall is fully integrated and Mobile-Optimised Business Analytics and Call Recording Software. Every day we interact with customers so it is imperative to listen, learn, measure and analyse each interaction to stay ahead of the competition. iCall Suite allow you to manage, analyse and understand customer interactions. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment. We can choose the right iCall Suite package to suit your business requirements, and help each user perform analysis and reporting tasks, record calls, and manage playback options and permissions.
iCall is deployed in the cloud and accessible via any web browser. It is compatible with cloud telephony and on-premise telephone systems.
- Call data delivered to portal in real-time.
- Analytics collected for unlimited users.
- Multilingual capability, available in 14 languages at the click of a button.
- Administration portal for you to manage users and login details.
- Single sign-in options available.
- CRM Integration available.
- In-line contextual help on-demand and extensive library of help videos.
- Facilitating compliance & security certifications to global recognised standards.
LEARN HOW TO USE ICALL WITH THE TUTORIAL VIDEOS BELOW
DESKTOP OVERVIEW
Monitor call metrics and access analytics.
DASHBOARD DEMO
How to build a dashboard, widgets and wallboards.
CALL REPORTING
Call logging, call reporting, dashboards and wallboards.
SUPERVISOR ANALYTICS
Superviser analytics.
AGENT CALL CONTROL
Add CTI Agent desktop application for call control.
CALL RECORDING
The call recording features in the iCall Suite.
WIDGET DEMO
Add, change and configure widgets.
WIDGET CREATION
How to create a widget.
WIDGET ALARMS
How to create alarms on Wallboard Widgets.