What is the iPECS Cloud Portal?
The iPECS Cloud Portal from Teleconnect Service is a simple yet intuitive interface that makes it easy to manage the day to day running of your cloud communications. Fully configurable admin and user access enables you to tailor the interface to meet your business needs.
Management
- Simple admin access
- Individual user access
- Easy flex key management
- Add and remove users
- Same day provisioning
- On-demand feature access
- Call Barring
- Company time schedule
- Easy business continuity, set-up and planning
Feature Access
- Hunt groups
- Paging groups
- Pickup groups
- ACD group
- Music on hold and announcements
- Auto Attendant configurator
- Conference rooms
- Call coaching
Reporting & Recording
- Multiple levels of reporting
- Easily searchable Call Recording
- ACD statistics and reporting
- Editable wallboard display
- Configurable call centre SLAs
- Agent performance reports
The iPECS Cloud Portal makes is to simple to control your cloud telephony operations.